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Northdown Surgery

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Econsult

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Masks still required after 19th July 2021

From 19th July 2021, nothing will change at the surgery - patients will need to still wear a mask, socially distance and use hand sanitiser in the surgery and staff will continue to wear PPE.

We realise that it can be frustrating but when people come to us they are sick and vulnerable (and some cannot receive the Covid vaccinations due to medical reasons) so we feel it would be wrong to not take the small precautions to protect all of our patients.

Patient Participation Group - next meeting is CANCELLED

Unfortunately, our next meeting was scheduled for 12th January 2022, however it has been decided to cancel this meeting due to current Covid rate increase.  Minutes for 20th October 2021 are under the Patient Group tab (side of screen)

Covid Vaccinations

No appointment necessary.  Walk-in vaccinations at Saga are available everyday Thursday, Thursday and Saturday from 8.30a.m. to 5.30p.m.

 

Flu Vaccinations

Please call Reception in the afternoons, after 2pm, to book for your vaccination.

 

Wasted appointments

In December 2021, 130 appointments (3.8%) out of 3446 booked appointments, were wasted by patients not turning up for their appointment and not letting us know beforehand.  This means that 130 other appointments could have been offered to other patients.

 

Covid-19 - and your information

Covid-19 Privacy Notice

Kent and Medway Care Record Privacy Notice

Kent and Medway Care Record Privacy

Dementia Coffee Mornings - held every Friday

Dementia Coffee Mornings

Diabetes UK

Diabetes UK in the South East, as the leading charity for people affected by diabetes, would like to introduce you to their Diabetes Friends which aims to reduce isolation for people living with the condition

Diabetes UK Poster

Domestic Abuse information

The Home Office are currently running a campaign regarding domestic abuse, raising awareness of the support and advice currently available. Please see www.gov.uk/domestic-abuse for further details

Please note that ALL calls made by you to the surgery and from the surgery to you, are recorded.

Please Give us your comments

Good or bad, your comments are really important and will help improve the service for you and others so please leave feedback for Northdown Surgery using one of the three methods below.  We can them monitor feedback and respond accordingly.

  1. You can either go to NHS Choices and leave a review at http://www.nhs.uk/Services/GP/Overview/DefaultView.aspx?id=36062

OR

  1. Click on the link below where you can tell us about the care you have received today via the Friends and Family Scheme.  Please visit  www.iwantgreatcare.org.

OR

  1. Write a letter or email us at tccg.northdownadministration@nhs.net

Inappropriate Social Media usage

It has come to our attention that some people are leaving unofficial reviews on various social media sites (e.g. facebook etc), including the use of extremely inappropriate language and personal attacks on members of staff.  This is not acceptable and may result in action being taken by the surgery (and other public bodies).  These sites are not anything to do with Northdown Surgery - we have no editing or control rights and no responses will be made to these comments.  In order to have your review/feedback/complaint responded to in the appropriate way, please use the correct channels as above.

(Site updated 18/01/2022)
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