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Welcome to Northdown Surgery

** There are 2 bank holiday Mondays in May - please allow extra time for your prescription to be filled

**There is a staff training afternoon for all GP practices in Thanet on Wednesday, 15th May and Thursday 27th June - please note that the surgery closes at 12.30 on these days.  Please use the NHS111 service if needed. 

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All telephone calls are recorded

Please note that ALL calls made by you to the surgery and from the surgery to you, are recorded.

Changes to Patient Access system

 The software company have made some changes to the Patient Access system.  

  1. The main difference is that it is no longer possible to use one email address for several members of the family who have a Patient Access account.  This is to adhere to the new GDPR act.  The only solution is to create a new email address for each person - don't forget to let the surgery know of your change of email too.
  2. The second change is (for some reason) it is now necessary to physically put something into the comments box when requesting medications now.  If you have no comment, simply just put a full stop in the box.  This will then allow you to confirm your medication request.

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PPG News

Next meeting 10th July 2019 at 6.30p.m. see Patient Group tab at right hand side for previous minutes etc.

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8am to 8pm appointments available

See link for further information on our 8am to 8pm appointments

 - 8am to 8pm.pdf

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Flu Vaccinations

If you still need your flu vaccination and have received a letter from the surgery, please call to book an appointment or let us know if you do not wish to have the vaccine.

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Health app available

The Health Help Now app helps people find the right NHS service when they are ill or injured.  Go to to download the app (free download for smartphones) so people will never be stuck about where to go when they need health help. It shows which services are open and where they are. It can help people find out if they need to see a doctor, pharmacist or use a minor injuries service.

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Please Give us your comments

Good or bad, your comments are really important and will help improve the service for you and others so please leave feedback for Northdown Surgery using one of the three methods below.  We can them monitor feedback and respond accordingly.

1.  You can either go to NHS Choices and leave a review at


2.  Click on the link below where you can tell us about the care you have received today via the Friends and Family Scheme.  Please visit


3.  Write a letter or email us at

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Inappropriate Social Media usage

It has come to our attention that some people are leaving unofficial reviews on various social media sites (e.g. facebook etc), including the use of extremely inappropriate language and personal attacks on members of staff.  This is not acceptable and may result in action being taken by the surgery (and other public bodies).  These sites are not anything to do with Northdown Surgery - we have no editing or control rights and no responses will be made to these comments.  In order to have your review/feedback/complaint responded to in the appropriate way, please use the correct channels as above.

(Site updated 14/05/2019)
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