In order to improve our on-the-day access to clinicians, you can now book appointments from 8:00am by telephone only. The surgery doors will not be opened until 8:25am every morning. We also run several other types of clinics - see below for more details. Of course, usual daily appointments, and if you have registered for the service, online prebookable appointments are still available. Appointment are available between 8am and 8pm, although after 6.30pm you may not be seen by a GP and you will need to attend at the Bethesda Medical Centre for your appointment. Please see the attached document or ask at Reception.
8am to 8pm.pdf
Every morning there will be different types of telephone triage slots covered by GPs, Advanced Nurse Practitioners and Paramedic Practitioners.
- Home visit triage- clinician will triage to see if the patient needs a home visit or advice/prescription over the phone
- Telephone triage- clinical asssessment will be made during the phone call and should the clinician feel that a face to face appointment is required, an appointment will be made for that afternoon with the clinician.
Available via booking with Reception Monday-Friday. These clinics are not held at Northdown Surgery, the receptionist will tell you where to attend.
Cancellations/Did Not Attend
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
For any patient who fails to attend three booked appointments in a twelve month period, consideration will be given to removing them from our list of registered patients. Please note this policy includes secondary care appointments, e.g. hospital appointments.